Interstate Moving & Relocation Group - Review by National Movers

Because IMRG works with so many different carriers, they can offer a pretty extensive menu of services. They’re primarily focused on moves that cross state lines.

This is the most important part to understand. Working with a broker is a two-step process, and knowing that can save you a lot of headaches.

It all starts with a phone call or an online form. You’ll provide details about your move: where you’re going, the size of your home, and your ideal moving date. An IMRG agent will then give you an initial estimate.

Here’s the thing-and it’s a big one-this is just an estimate. It’s based on the inventory you provide over the phone. If you have more stuff on moving day than you listed, the price will go up. This is called a change order, and it’s a common source of customer complaints in the broker world. To lock in your move, you’ll pay a deposit directly to IMRG. This fee is for their service of finding and booking a carrier for you.

After you book, their customer service team is your main point of contact until a carrier is assigned. Once that happens, you’ll be communicating with the actual moving company that will handle your stuff.

On moving day, it won’t be an IMRG truck that shows up. It will be a truck from one of their partner carriers.

The moving crew will do a walkthrough, confirm your inventory, and have you sign the Bill of Lading. This is the official contract with the carrier, and it will have the final, binding price. Make sure you know how to read a moving contract before you sign.

From that point on, the carrier is in charge. They handle the driving, delivery, and any issues that come up on the road.

If something gets damaged, your claim will be with the carrier, not with IMRG, though IMRG can help facilitate that process. Understanding moving company regulations on claims is vital here.

Based on my research and reading through countless client reviews on various sites and the odd community forum, here’s my honest breakdown.

Please note that prices are estimates for informational purposes and may vary based on individual factors.

Pricing a move is tricky because it depends on weight, distance, and the services you need. You can use our moving cost calculator to get a general idea for your budget. However, I’ve put together a table with some ballpark figures to give you a general idea.

Remember, these are just estimates. The only way to get an accurate number is to get a personalized quote.

These prices are for basic moving services and do not include add-ons like full-service packing or long-term storage. The average normalized moving cost can fluctuate based on the time of year and fuel prices.

To give you some context, here’s how IMRG stacks up against a few other well-known names in the moving industry.

This is where the broker model is a bit different. You won’t find an “Interstate Moving & Relocation Group of Austin” office down the street. Their headquarters is in Florida, but their business is national.

Since they are a broker, their “location” is essentially anywhere their network of carriers operates. They provide moving services across all 50 states, from major cities to more rural areas.

States Served: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

So, here’s my final verdict, friend to friend. Is IMRG the right choice for you?

It comes back to that mattress analogy. Using a broker like Interstate Moving & Relocation Group can be like opting for that folding cot. It’s convenient, it’s available everywhere, and the upfront price might look very attractive.

For a simple, straightforward move where you’re on a tight budget and willing to accept a bit of uncertainty, it might work out just fine. Many people have a perfectly smooth customer experience this way.

However, you’re betting on an unknown. You don’t know who the actual moving crew will be until after you’ve paid your deposit. You’re putting your trust in a company you haven’t researched, and you’re accepting that the final price could be higher than your initial quote. It’s a solution that can feel a bit thin, and if something goes wrong, the support might not feel as solid.

For my money, and especially for a family move with a lot of moving parts-like my sister Megan’s-I’d always lean toward the real mattress.

I prefer working directly with a carrier. You know who you’re dealing with from start to finish. You can read their specific reviews, you can get a binding or fixed-price estimate, and you have one point of contact if something goes wrong. It might cost a little more upfront, but the peace of mind is invaluable.

Use Interstate Moving & Relocation Group if your top priorities are finding a mover quickly and getting a competitive initial quote for a long-distance move.

But go into it with your eyes wide open. Understand the broker process, be prepared for the price to change, and get ready to work with a different company on moving day. If you want more certainty and accountability, I’d recommend looking for a dedicated carrier instead.

If you decide the broker model isn’t for you, here are a few other paths you can take:

• Full-Service National Carriers: Companies like Mayflower or Allied Van Lines own their own fleets and employ their own crews. You get a consistent experience from start to finish.
• Container Moving Services: Companies like PODS or U-Pack drop off a container, you load it yourself, and they ship it. This is a great budget-friendly option if you’re willing to do the labor.
• Local Movers: For shorter-distance moves, hiring a highly-rated local company is often your best bet for service and accountability.